The customer success manager should establish a good relationship with each department, be familiar with the working methods of each department, and improve the work job function email list efficiency during collaboration. 3. Establish customer key person maintenance job function email list management Helping clients succeed requires paying close attention to the attitudes of their key people. Comprehensively understand the work content, work goals, work scenarios and work pain points of key people, and classify the work content of key people according to the dimensions of whether the system can be solved.
There are many key people in the clinic. In order to better job function email list distinguish the importance of key people, key people can be divided into first-level key people and second-level key people. 1) Level 1 key person People who are responsible for the operation of the clinic need to look at the statistics: the owner of the clinic, the manager of the clinic, and the operation of the clinic; job function email list People who need to manage and see patients: doctors. The first-level key person uses the product and approves the product is the basis for guaranteed renewal. Paying attention to the first-level key person and giving priority to the first-level key person to approve the product is the first stage of the customer success manager's work.
During the start-up period, they should focus on their attitudes and job function email list usage of the product, and during the renewal period, they should focus on the renewal willingness job function email list of the first-level key persons. 2) Secondary key person Those who need to manage the financial situation of the clinic: cashier, finance; Those who need to manage the warehouse situation: pharmacists; Those who need to carry out medical orders such as customer infusion: nurses, medical technicians; The person who needs to be responsible for customer management: customer service. The second-level key person uses the product to recognize the product as the basis for the product to create value for customers.